How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Stationears Roofing to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to file a complaint and what happens afterward. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• Your experience when you called or contacted Stationears Roofing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one answers for its own estimates, pricing, work, warranties and customer service. If something is wrong with work done on your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps us keep our network honest, and a provider that repeatedly falls short of what we expect may be removed. Keep in mind that Stationears Roofing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@stationears.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include reaching out to the provider. Afterward, we will write back with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed providers, your state's contractor licensing board may be able to help.

Contact

Email: contact@stationears.garden